Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us about your experience with a casino site? Here's how to reach the Online Casinos team, and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message that comes in and try to reply within a couple of business days. Since our team is small, please bear with us if a query takes a little longer during busy periods, especially around the launch of a new online casino review.
What we can help with
- Questions about how we researched or rated a casino listed on this site
- Corrections — if a bonus offer, licence detail, or payment method we've listed has changed
- Feedback on your experience with a casino we've reviewed, positive or negative
- General queries about how online casinos operate in the US
- Suggestions for new online casinos you'd like us to look into
What we can't help with
Online Casinos is an independent comparison and review site. We don't operate any casino, hold player funds, or have access to individual player accounts. That means we're not able to help with:
- Deposits, withdrawals, or balance queries on a casino account — these go to the casino's own customer support team
- Identity verification (KYC) or document upload issues at a specific casino
- Disputes over a bonus, wager, or payout at a casino
- Account closures or password resets for a casino site
If your query falls into any of these categories, your fastest route is the live chat or support email listed directly on the casino's own website. Every licensed operator is required to provide a working support channel, and most also publish support hours somewhere in their help centre or footer.
If gambling has stopped being fun
If you or someone you know is struggling to keep gambling under control, that's a conversation worth having sooner rather than later. Most licensed US casinos offer deposit limits, cooling-off periods, and self-exclusion tools directly in the account settings, and national support services are available if you need to talk to someone outside the casino itself. Our responsible gambling page has more detail on setting limits, recognising warning signs, and where to find support in the US.
Why accuracy matters to us
Every listing on this site — bonus terms, editorial ratings, payment details — is based on information published by the casinos themselves at the time of review. Terms change, promotions expire, and new online casinos launch regularly, so if you notice something on rumbatime.com that doesn't match what a casino is currently offering, please tell us. Reader corrections are one of the main ways we keep our pages current between full reviews.
Learn more about how we work
If you're curious about who's behind Online Casinos and how we approach reviewing casino sites, our About Us page covers that in more detail. You can also read our Terms and Conditions for the full detail on how this site operates and the limits of the information we provide.